Billing Terms & Conditions

1. Payment Options – We accept payments through Visa, Master Card, Google pay, and PayPal. All payments are processed in New Zealand Dollars (NZD). The price of each product is listed on our website, and shipping fees may apply.
2. Payment Security – We take payment security very seriously and use secure payment gateways to process all payments. Your payment information is encrypted and protected from unauthorized access. We do not store your payment information on our servers.
3. Order Confirmation – Once your payment has been processed, you will receive an email confirmation from us with the details of your order, including the total amount charged to your account.
4. Shipping and Delivery – We ship our wooden toys to customers in New Zealand and internationally. Shipping fees are calculated based on the destination and weight of the products ordered. Delivery times may vary depending on your location and the shipping method chosen.
5. Returns and Refunds – We strive to provide high-quality wooden toys that meet your expectations. However, if you receive a faulty or damaged product, please contact us within 14 days of receiving your order to arrange for a return or exchange. We will provide a full refund or exchange for any products that are found to be faulty or damaged. Please note that we do not provide refunds for change of mind or if you ordered the wrong product.
6. GST (Goods and Services Tax) – All prices listed on our website are inclusive of GST, unless stated otherwise.
7. Changes to Billing Terms and Conditions – We reserve the right to make changes to these Billing Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services after the changes have been posted will be considered as your acceptance of the new terms and conditions.

If you have any questions or concerns about our Billing Terms and Conditions, please feel free to contact us at grumpywolf.shop@gmail.com. We are always happy to help!

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